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Process Improvement

Process Improvement

Educational Services









"Without continual growth and progress, such words as improvement, achievement, and success have no meaning."
- Benjamin Franklin


The efficiency by which a shop conducts each repair process step is the key to profitability. The number of process steps, the organization of the steps, the standardization of steps, and the interrelationships between steps all play a part in how efficient the overall body shop machine operates.

We are proud to offer the following educational courses in this area:

40 Degrees
Establishing and maintaining stable processes that can deliver predictable outcomes is paramount in achieving high performance. The overall objective of this course is to help collision repair operators reduce profit-robbing variability from their business processes.

Cycle-time Processing Reduction (CPR)
Cycle Time – it’s arguably the most important metric to two of your most important stakeholders – vehicle owners and work providers. Improving cycle time isn’t about working faster or harder. It’s all about working smarter. This course focuses on the impact of production management on cycle time.

Estimating Consistency II
This course is designed to review and refine the Estimators’ skills relative to collision repair estimating. The participant will learn how to optimize profitability per repair order, while complying with insurer DRP requirements. Participants will be asked to write an estimate in advance of the course, and participants will critique one another’s estimates for thoroughness. Role-playing will allow the participants a chance to practice the various skills that have been taught.

Implementing Repair Planning
Cycle Time – it’s arguably the most important metric to two of your most important stakeholders – vehicle owners and work providers. Improving cycle time isn’t about working faster or harder. It’s all about working smarter. This course focuses on the impact of Repair Planning on cycle time. We aren’t going to show you how to paint a fender faster or get your employees to work harder, but we will show you how to get repairs through your facility with fewer delays. After all, your employees know how to repair cars or else you wouldn’t have hired them. The biggest gains in cycle time don’t come from teaching your employees how to do their job. They come from creating a process that allows them to do their job continuously, without stopping for unnecessary delays.

Optimizing Repair Planning w/ PCE
This course is designed for shops that have implemented Repair Planning but are still experiencing supplements and other delays associated with defects in Repair Planning. A basic understanding of the PCE Building Blocks is also required.
You began Repair Planning to get the job done in the right amount of time, with the right quality, and at the right cost, but are you getting Repair Planning right?
Repair Planning champions have learned they must incorporate most of the PCE Building Blocks into their Repair Planning process to truly optimize the process and provide an output that allows Continuous Flow. After all, isn’t that the ultimate objective of Repair Planning?

Paint Materials Management
This course is designed to enable collision shop owners to optimize the sale and use of paint materials. Specific issues addressed include low paint materials gross profit, concern over amount of waste generated, lack of an organizational system for supplies, amount of inventory on hand, lack of standards for GL coding, ratios to watch for optimizing material profits, lack of technician buy-in to help solve problems.

Repair Planning Boot Camp
Your team worked together, challenges were overcome, new processes were implemented, and positive results were obtained. You know everything there is to know about repair planning. The journey is over.
Or is it?
This 2.5 day experiential workshop takes place in a working Process Centered Environment where all vehicles are Repair Planned to identify 100% of the labor, parts, and materials needed prior to beginning repairs. Accelerate your Repair Planning implementation by immersing yourself and your team in the Repair Planning process.

Reducing Cycle Time
This course is designed to assist owners, Estimators, and Production Managers in refining the skills necessary to organize a Daily Production Plan, reduce the time it takes to repair a vehicle, and increase overall customer and insurer satisfaction.
Participants will have the opportunity to see the spreadsheets demonstrated and will receive a CD containing the files so that they can return to their repair center and implement these procedures quickly!

Process Centered Environment (PCE) series (more)

Introduction to Process Centered Environments - A Tourists Guide
This course is designed for collision center managers and owners who are interested in learning the benefits and challenges of pursuing a PCE journey. In this session, we will explore the basics of transforming a business into a Process Centered Environment.

Preparing for a Process Centered Environment - Tips for First Time Travelers
So... you’re contemplating taking your business on the PCE Journey but know that the first step of any great journey is the hardest. This PCE module was designed to address this concern. It provides a basic understanding of the behavioral changes required to successfully implement a Process Centered Environment in your collision facility.

Implementing 5S - Avoid Excess Baggage
5S is the key to workplace organization and standardization through visual management. This course teaches the principles and techniques needed to apply 5S and establish visual management systems to improve communication and adherence to standards.

Principles of Continuous Improvement - Upgrade to First Class
This hands-on course focuses on practical methods for creating and maintaining a culture of continuous improvement. A series of experiential exercises drive home the concepts and tools of Continuous Improvement while creating an entertaining and fast paced learning experience.

Standardization and Visual Management - Rules of the Road
If McDonald’s can get employees in Tokyo, Los Angeles and London to make fries exactly the same way, every day, why can’t we get two technicians in the same shop to repair vehicles the same way? We can! We just have to understand how to create and implement standardization and a visual workplace while continuously eliminating waste and variability from our processes…

PCE Boot Camp (more)
This program fast tracks key management personnel to a state of excellence within the world of production theory. It provides all attendees with the knowledge and ability to drive continuous improvement events throughout a collision repair facility. Utilizing a practical approach to what has become a very theoretical subject, this course demonstrates key attributes of a Process Centered Environment allowing you to better visualize them in your environment.

Check out our calendar, or ask your local AkzoNobel representative if one of these courses are scheduled near you.

Looking for more? Check out our Consulting Services.