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Consulting Services









"To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business."
- Harvey Mackay

Turning prospects into customers and then finally into raving fans does not automatically happen just because you correctly repaired their vehicle. There is far more to it than the collision repair technical aspect. For many, selling is much more challenging than performing the actual repair. If you fit into this category don’t fear. You are not alone. There are some who are born salesmen. For the rest of us it is a skill we must learn and practice.

We are proud to offer the following Consulting Services in this area:

Sales and Service Coaching
An effective sales culture affects all aspects of a business. The first phone call through the final call back for CSI is a “sales process.” Once everyone understands and believes they are part of the selling process, you have instilled a “sales culture” in your repair center. This consulting engagement is designed to assist collision shop owners in establishing a Sales and Service Culture within their facility.

Mystery Shopping
“The first impression is a lasting impression.” This consulting engagement is designed to evaluate the first impression made on potential customers by your employees and facility. It can include both telephone and on-site evaluations for your facility and your competitors’.