We don't see education as a cost. We see it as an investment, and like any good investment, it must have a measurable and meaningful impact on quality, productivity, and/or profitability. Preferably all three!
We don't use "outside" consultants to facilitate our courses. The same Akzo Nobel Services Consultants that work and consult in collision centers everyday also facilitate our courses. That means you get real-world knowledge and experience, not just a pretty face with "book smarts".