A Process Centered Environment is a workplace characterized by a series of interconnecting, interactive processes that allow a product to flow freely, while utilizing the optimal amount of resources. This environment becomes a true culture, marked by a relentless pursuit of waste reduction by the removal of all strategic, non-value-adding activities from all aspects of the business. This allows the finished product to be delivered at the right time, right quality, and right cost. The goal of the Process Centered Environment is to provide all customers, internal and external alike, with the ultimate customer experience.

Click any of the links below to open the full course brochure in a new window.

A Tourists Guide - Introduction to PCE

This course is designed for collision center managers and owners who are interested in learning the benefits and challenges of pursuing a PCE journey. In this session, we will explore the basics of transforming a business into a Process Centered Environment. Covered are the practical realities of planning, leading, and managing the PCE journey.

Tips for First Time Travelers - Preparing for a Process Centered Environment

So…you’re contemplating taking your business on the PCE Journey but know that the first step of any great journey is the hardest. What if you step in the wrong direction? What if you step too far and trip? What if you don’t step far enough and nothing happens? What if you step in the right direction and nobody follows you? What might you step in?
This PCE module was designed to address these concerns. It should give you a basic understanding of the behavioral changes required to successfully implement a Process Centered Environment in your collision facility.

Avoid Excess Baggage - Implementing 5S

5S is the key to workplace organization and standardization through visual management. This course teaches the principles and techniques needed to apply 5S and establish visual management systems to improve communication and adherence to standards.

Upgrade to First Class - Principles of Continuous Improvement

Continuous Improvement is more than just a mindset – it’s a mindset combined with the right toolset. This module focuses on the toolset needed to support the mindset of Continuous Improvement. The mindset? – that’s up to you.