|
This course is designed to help your Estimators and Customer Service Representatives refine their skills in selling customers on using your repair center for their repairs.
Are You Experiencing:
• Monthly sales below expectations
• Poor first impression
• Indecisive customers
• Lack of a “Sales Culture”
• Low closing ratio
• Limited interaction with customers
• Inconsistent follow-up process
The Course Will Provide:
• Information about how to nurture a “Sales Culture”
• A procedure you can use when greeting customers and building rapport; i.e., establishing a foundation for the sale
• Methods for refining your questioning skills
• Information about how to gather customer needs and tailor your presentation to those needs
• Exercises to reinforce estimate presentation skills
• Various closing techniques
• A structured follow-up process to use for un-sold estimates
• Information about how to score-keep your sales activity
Participants will have the opportunity to practice these skills through role-playing the sales process for actual repair estimates.
| 
