|
This course is designed to assist in establishing operating procedures that will enable any shop to perform collision repairs “Right the First Time, On Time with Exemplary Service”.
Are You Experiencing:
- Lack of office organization
- Overload of administrative work
- Shortage of time for your office staff
- Difficulty communicating with your employees
- Lack of consistency in your file management process
- Concerns about customer satisfaction
- Missed delivery dates
- Abundance of accounts receivable
All customers have needs. It’s no secret that when a customer walks into a collision shop, their primary need is to have the vehicle repaired. Other needs may include a rental car, warranty, timely repair, etc. This course focuses on the body shop’s ability to satisfy the customer’s unspoken needs – the need for professionalism, organization, information, etc. The #1 complaint of customers in any industry usually isn’t quality! This course will help attendees establish procedures to process customer files efficiently and effectively.
The Course Will Provide Best Practices for:
- Greeting and gathering quality customer information
- Scheduling incoming jobs
- Checking in customer vehicles
- Communicating with Customers regarding the status of their vehicle
- Documenting all relative contacts
- Pre-closing repair order files
- Collecting all monies due
| 
