|
The goal of the course is to identify and explain the key administrative processes required for a collision center to run efficiently.
Target Audience:
Customer Service Manager, Office Manager, Estimator, Production Manager, Parts Manager, and General Manager
Are You Experiencing:
• Lack of office organization
• Overload of administrative work
• Shortage of time for your office staff
• Long hours to complete your management procedures
• Lack of direction for your technicians
• Difficulty communicating with your employees
• Lack of consistency in your file management process
• Concerns about customer satisfaction
• Missed delivery dates
• Lack of profitability
• Abundance of accounts receivable
This is our cornerstone course that contains an overview of all the steps in the repair process. We offer numerous industry “Best Practices” on how to manage a repair order file and the entire claims handling process. Attendees will receive a CD containing all the forms and spreadsheets discussed in the course. Implementation can be assisted by the BDM and their follow-up visits using the summary and detailed accountability lists for each process.
This Course Will Provide Best Practices For:
• Greeting and gathering quality customer information
• Scheduling incoming jobs
• Pre-ordering parts
• Checking in customer vehicles
• Dispatching vehicles
• Responding to requests for supplements
• Communicating with Customers regarding the status of their vehicle
• Documenting all relative contacts
• Controlling parts receipt and returns
• Pre-closing repair order files
• Collecting all monies due
• Implementing a daily operating controls process and keeping score
Participants will be asked to bring a closed repair order file to class. They will be provided with a specific file management process and the forms necessary for implementation.
| 
